MyHealthDirect, an Experian company, specializes in digital care coordination solutions aimed at improving access to healthcare. The company partners with health systems and health plans to provide technology that simplifies the process of scheduling and managing healthcare appointments. MyHealthDirect serves a diverse range of clients, including some of the largest health systems, medical groups, and top health plans in the United States. The company operates in the healthcare technology market, focusing on solutions that empower patients, care managers, and call center agents to navigate the healthcare ecosystem more efficiently.

The business model is based on providing software-as-a-service (SaaS) solutions that generate revenue through subscription fees from healthcare providers and health plans. These solutions help clients increase patient engagement, improve care coordination, and optimize operational efficiencies.

MyHealthDirect's technology has proven outcomes, such as a 56% increase in closed gaps in care, a 19% improvement in show rates, and the addition of 8 new patients per month for its clients. The company’s platform is designed to be intuitive, guiding consumers to the right care and enabling real-time scheduling and coordination.

Keywords: digital care coordination, healthcare access, self-scheduling, call center optimization, SaaS, patient engagement, care coordination, healthcare technology, operational efficiency, real-time scheduling.