Serenova specializes in cloud-based contact center solutions designed to enhance customer experience through omnichannel interactions and superior call quality. The company serves customer-obsessed brands across various industries, providing tools like CxEngage for rich customer experiences and ProScheduler WFM for productivity and schedule optimization. Operating in the cloud computing market, Serenova's business model includes offering white label, grey label, and branded solutions to service providers, master agents, direct agents, and referral partners. Revenue is generated through a commission-based structure and managed service agreements. The company ensures rock-solid stability with minimal downtime, making it a reliable choice for global customer interactions.

Keywords: cloud-based, contact center, omnichannel, customer experience, call quality, CxEngage, ProScheduler, white label, commission-based, global interactions.